The Importance of Customer Service
A Top Customer Who Almost Wasn’t
I recently had the opportunity to dine with one of our largest and growing customers and learned the importance of customer service. During dinner it became obvious both companies shared similar cultures. After dinner I had an open discussion with their lead buyer who told me they are very eager in doing business with us as they were impressed with our customer support and how easy it was to work with us.
I agreed and responded we appreciate doing business with them as they are open in their communications and information sharing, treating us as partners who want us to succeed knowing our collective success is of mutual benefit.
I asked her how they initially reached out to us since we had not contacted them directly and we had not done business together in the past. She went on to say they were having quality and supply issues with their current supply chain for flat optics, which prompted her to search the internet for other manufacturers, where she found Sydor Optics at the top of her search results. Thankfully for us she made the call to Sydor Optics and started a conversation that has resulted in one of our best customer business relationships. The intimate customer / supplier relationship is key and what we offer at Sydor Optics. We are receptive to feedback, communicate openly and will do what we need to take care of our customer’s needs. As our customer’s business grows, we both look forward to sustained years of doing business together!